Privacy Policy

Last updated: 2026

Who we are

Emo Cleaning Services Ltd (trading as "Emo Cleaning Services", "we", "us") is a family-run cleaning business operating in Norwich and across Norfolk, United Kingdom. We are registered in England & Wales under company number 15830715. We're the controller of any personal data you give us through this site.

What data we collect

• Information you submit via our quote or contact forms — name, phone, email, postcode, and the details of the job.
• Basic, anonymous analytics about how the site is used (e.g. pages viewed).

How we use it

• To respond to your enquiry and prepare a quote.
• To arrange and carry out cleaning work if you become a customer.
• To improve how this website works.

Who we share it with

We do not sell your data, and we don't share it with anyone except where we're legally required to (for example, HMRC or law enforcement).

Your rights

Under UK GDPR you can ask us to access, correct, or delete your personal data, or restrict how we use it. You can also complain to the ICO (ico.org.uk) if you're unhappy with how we've handled your data.

Cookies

By default we only use essential cookies needed to run the site.

Data retention

We keep enquiry data for 24 months unless you become a client, in which case we keep job records for as long as we have a working relationship plus 6 years for accounting purposes.

Contact

Privacy queries: emocleaningltd@gmail.com.